Terms & Conditions of Sale

Welcome to SophroSport. We’re delighted you’re considering one of our courses, programmes or coaching services. These terms and conditions apply when you buy our products or services, or when you use any free resources we offer from time to time, so please read them carefully before you buy.

These terms set out your legal rights and responsibilities, our legal rights and responsibilities, and certain key information required by law.

In these terms:

• “We”, “us” or “our” means Sophrology Limited, a limited company registered in England & Wales with company number 12894921 and registered/correspondence address at 8 Barrack Lane, Nottingham, Nottinghamshire, NG7 1AN, United Kingdom, trading as “SophroSport”; and
• “You” or “your” means the person buying or using our products, services and resources.

If you would like to speak to us about any aspect of these terms, please contact us by email at contact@sophrology.coach.

1. Definitions

Charges means any sums payable to us for the provision of our products and services.

Confidential Information means any non-public information relating to a party’s business or personal circumstances which a reasonable recipient would regard as confidential.

Data Protection Legislation means the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003, each as amended or replaced from time to time.

Deliverables means the products and services to be supplied by us as selected by you on our Website or sales pages — including our online courses, the SophroSport Certification Programme, downloadable guides and resources, and any coaching sessions or programmes.

Intellectual Property Rights means all intellectual property rights, however arising and in whatever form, whether or not registered, including copyright, trade marks, trade names, registered designs and any applications for these rights.

Website means our sales pages and websites from time to time, including deborah-jenkin-jones-8b67.mykajabi.com and sophrosport.coach.

2. Introduction

2.1 If you buy our products or services, you agree to be legally bound by these terms.

2.2 If you use any of our free resources (for example our free guide, newsletter or a discovery call), you also agree to be legally bound by these terms as appropriate, excluding the clauses relating to payment.

2.3 When buying any products or services, or using any resources, you also agree to be legally bound by our Website Terms of Use, our Privacy Policy and our Cookie Policy, and by any specific terms set out on the relevant sales page for that offering.

3. Ordering products and services

3.1 You place an order by completing the checkout process on our Website or by clicking a payment link we send you.

3.2 After you place your order we will acknowledge it by email. Our acceptance of your order takes place when we send you a confirmation email or give you access to the product or service, whichever is earlier, at which point a legally binding contract comes into existence between you and us.

3.3 We may decline an order — for example if there has been a genuine error in the price or description, or if we do not think the product or service is right for you. If we decline your order after you have paid, we will refund you in full.

3.4 Prices shown on our Website or in a quotation are valid for the period stated, or for 14 days if no period is stated.

4. Our obligations

4.1 We will provide the Deliverables with reasonable care and skill, in accordance with the description on the relevant sales page and these terms.

4.2 Where we give timescales (for example a course release schedule or coaching dates), we will use reasonable endeavours to meet them, but timescales may be extended by any delay caused by you or by events beyond our reasonable control.

5. Nature of our services — important

5.1 SophroSport provides education, training and coaching in breathwork, sophrology and mental performance. Our courses, guides, audio and coaching are provided for general educational and performance purposes.

5.2 Our Deliverables do not constitute medical, psychological, psychiatric or other professional healthcare advice, diagnosis or treatment, and are not a substitute for advice from a qualified healthcare professional. If you have, or suspect you may have, any physical or mental health condition, you should consult an appropriately qualified professional before beginning any programme or technique. If you feel unwell while practising any technique, you should stop and seek appropriate help.

5.3 You are responsible for deciding whether our products and services are suitable for you. We do not provide an individual medical or psychological assessment as part of our courses.

5.4 Results vary from person to person. We do not guarantee any particular performance, competitive, health or wellbeing outcome from using our products or services.

6. Access, accounts and licence to use

6.1 To access a course, programme or resource you have purchased, you will be given an account with a username and password. You must keep these confidential and must not share them. You are responsible for any use of your account.

6.2 If we reasonably believe you have shared your login or course materials in breach of these terms, we may suspend or terminate your access without refund and seek to recover any losses we suffer as a result.

6.3 Course materials, guides, audio, workbooks and other resources are licensed to you for your own personal, non-commercial use only. You may not copy, reproduce, republish, share, resell, distribute or create derivative works from them without our written permission. We take infringement of our Intellectual Property Rights seriously.

7. Charges and payment

7.1 Payment is required in full in advance, unless a payment plan is expressly offered for a particular product (for example the SophroSport Certification Programme’s instalment option).

7.2 Where a payment plan is offered, you authorise us (via our payment provider) to collect each instalment on the dates stated at checkout. If an instalment fails, we may suspend access until payment is brought up to date. Choosing a payment plan does not change the total price payable.

7.3 Prices are stated in pounds sterling (GBP). Payments are processed securely by our payment provider, Stripe.

7.4 Where any sum properly due is not paid by its due date, we may charge interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (where applicable) and may suspend access until payment is made.

8. Your right to cancel and refunds (consumers)

8.1 This clause applies if you are a consumer (an individual buying for purposes outside your business). Nothing in these terms affects your statutory rights.

8.2 Digital content and online courses. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have a 14-day cancellation period. However, where you purchase digital content or a course that is made available to you immediately, you are asked at checkout to agree that we may provide immediate access and to acknowledge that you lose your 14-day right to cancel once you begin accessing the content. If you have not accessed any of the content, you may cancel within 14 days for a full refund by emailing contact@sophrology.coach.

8.3 Coaching and services. For one-to-one or group coaching, if you cancel within the 14-day period and we have not yet started providing the service, you are entitled to a full refund. If you asked us to begin during the 14-day period, we may retain a proportionate amount for the services already provided.

8.4 Our discretionary policy. Beyond your statutory rights, if you are unhappy with a purchase, please contact us — we want you to be satisfied and will consider reasonable requests fairly and in good faith.

8.5 Cancelling a coaching session. Individual booked coaching sessions may be rescheduled or cancelled in line with the notice period stated at the time of booking.

9. Warranties

9.1 We warrant that we are lawfully entitled to supply the Deliverables, that your use of them in accordance with these terms will not infringe a third party’s Intellectual Property Rights, and that the Deliverables will conform substantially with their description.

9.2 Except as expressly stated, and except for any terms implied by law that cannot be excluded (including your statutory rights as a consumer), all other representations, conditions and warranties are excluded to the extent permitted by law.

10. Your obligations

10.1 You will give us reasonable and prompt co-operation and provide accurate information where we need it to deliver our services.

10.2 If you are in material breach of these terms, we may suspend or curtail the services as we reasonably see fit.

11. Confidential information

11.1 Each party will keep the other’s Confidential Information secret, use it only for the purposes of this agreement, and protect it at least as well as it protects its own. This includes any personal or wellbeing information you share with us during coaching, which we will treat as confidential and in accordance with our Privacy Policy.

11.2 These obligations do not apply to information that is or becomes public through no fault of the receiving party, was lawfully already held, or is required to be disclosed by law.

11.3 Each party’s duty of confidence continues after this agreement ends.

12. Data protection

12.1 Each party will comply with the Data Protection Legislation. Our handling of your personal data is described in our Privacy Policy.

13. Limitations and exclusions of liability

13.1 We do not exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of terms implied by the Consumer Rights Act 2015 that cannot lawfully be excluded; or any other liability that cannot be excluded by law.

13.2 Subject to clause 13.1, we are not liable for loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss.

13.3 Subject to clause 13.1, our total liability arising out of or in connection with any product or service is limited to the total Charges actually paid by you for that product or service.

13.4 This clause does not affect your statutory rights as a consumer.

14. Termination

14.1 If you hold an ongoing subscription or membership (if offered), you may cancel it on the notice stated for that product; cancellation stops future payments but does not refund payments already made for a period you have had access to, except as required by law.

14.2 Either party may terminate immediately on written notice if the other commits a material breach which (if capable of remedy) is not remedied within 30 days of a written request referring to this clause.

14.3 Termination does not affect any accrued rights or any provisions intended to survive termination.

15. Force majeure

Neither party is liable for any delay or failure to perform caused by circumstances beyond its reasonable control, provided it notifies the other promptly. Performance is suspended for the duration of the event.

16. General

16.1 Variation. We may update these terms from time to time; the version in force at the time of your purchase applies to that purchase. Material changes will be posted on our Website.

16.2 Assignment. You may not transfer your rights or obligations without our consent.

16.3 Severance. If any provision is found to be invalid or unenforceable, the remaining provisions continue in force.

16.4 Entire agreement. These terms, together with the documents referred to in them and the description on the relevant sales page, form the entire agreement between us in relation to your purchase.

16.5 Third parties. A person who is not a party to this agreement has no rights to enforce it under the Contracts (Rights of Third Parties) Act 1999.

17. Disputes, governing law and jurisdiction

17.1 If you have any concern or complaint, please contact us first at contact@sophrology.coach — we will always try to resolve things quickly and fairly.

17.2 These terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.